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FREQUENTLY ASKED QUESTIONS

 

What brand of filler do you use?

Individual approach is a must – our experienced cosmetic physician will personally consult each patient (no Skype) and discuss the best option for you. At our clinic we use different brands and also different types of fillers within each brand. Due to Australian legislation, we can’t use the names of fillers (it’s prescription only medications, which can’t be advertised to public). There are only European manufactured fillers used, which are medical grade and sold only to doctors. For most patients we use either German made or Austrian made filler from big pharma companies, who have been manufacturing fillers for over 25 years for medical use (for example, the same can be injected into eyes or joints).

We are proud to have no conflict of interest with any of the company and prescribe only in the best interest of the patient. Our doctor doesn’t accept points or re-reimbursement for using certain brands. 

How long does the filler last?

On average, fillers last 6-15 months. However, individual differences vary a lot. For example, 1st filler tend to last less than consequent ones because hyaluronic acid is a natural moisturiser, which decreases with age. Therefore body tends to “dry it out” faster. Similar to how dry soil absorb water faster. For the same reason, filler will last shorter in conditions, which “dry out” our body (i.e., sun exposure, sauna, sport with excessive sweating, certain hormonal changes etc).

What are most common downsides of filler?

Most common side effect is pain from injection (therefore we use strong, prescription only topical anaesthetic and, if indicated, local anaesthetic mixed with filler. Similar to what dentists do). Another common one is bruising due to high blood vessels concentration on face. To minimise it, we use special equipment and own technique, but there are always chance. Please, don’t do filler prior to important event in case if bruising appeared.

How much filler is needed?

  • 20-30s approx. 1-1.5 ml
  • 30-40s approx. 1-2mls
  • 40-50s approx. 2-4 mls
  • 50-60s approx. 2-8 mls

More information is available here in Fillers section

I’m afraid to look fake and freaky.

Dr Miller believes that if job is done well, it should look natural. You just look refreshed, happier and more beautiful. Like Coco Chanel said – when you leave the room, nobody should remember what you were wearing, but people remember you look good. Dr Miller believes that if job is done well, it should look natural You just look refreshed, happier and more beautiful. Like Coco Chanel said – when you leave the room, nobody should remember what you were wearing, but people remember you look good. There are rules of “golden ratio” to ensure that proportions are natural and optimal.

How to know what injections best suit me?

Besides years of training and experience in the field, Dr Miller is using tools to measure face’ proportions to determine “golden Ratio” and so, best possible options will be discussed with the patient.

How much does a consultation cost?

Options for your situation, costs will be discussed and all questions answered. Executive health check ups and other consults prices can be seen on Cost page

Payment policy

Holding deposit

 

As part of being accepted into the clinic, all clients are asked to place a holding deposit of $75 to secure your position on Dr. Millers books. Once accepted as a client, this holding deposit can be used towards treatments at your last appointment if you wish to cancel your membership with Dr Miller. But if you choose to continue using the clinic, this holding deposit will need to be in place as it will cover any cancellations on short notice (less than seven days’ notice). 

 

Initial consultations

 

The fee for the initial consultation is $250, which included a complete skin analysis and assessment with Dr. Miller. Procedures can also be done on the day but at additional costs. 

 

Please note the initial consult will be $75 (holding deposit) plus $250 – $325 in total. If you choose not to come back for future appointments, we will refund you the $75 or used towards any treatment or product on the day. The initial $250 fee to see the Dr. Miller is not refundable. 

 

Cancellation 

 

We understand life sometimes get in the way, and you may need to cancel your appointment. We do ask to give seven days’ notice. If the cancellation is less than seven days, the $75 will be used as a cancellation fee. If you would like to re-book, the $75 holding deposit will need to be paid again before any bookings can be made.

 

Procedure costs

 

Although we have put together an estimated cost of treatments on the website https://www.vistaclinic.com.au/cost/, every person is different. 

We want to make you feel and look the best version of yourself. As such, this means we can’t give you an exact price of how much a procedure will be, but when you see the Doctor, she will discuss a treatment plan and provide you with costs before going ahead with any treatments. 

 

 

 

Bookings

 

If you are interested in making a booking, please call 0434780777 or email vistaclinicau@gmail.com. Our social media is not monitored so, please do not direct questions or booking enquiries there. With all bookings, please ensure you received a confirmation email or text message otherwise your booking has not been confirmed. 

 

Reviews/ Concerns

 

At Vista clinic, we pride ourselves on making sure you are happy with your results, and as such, we have a quality team in place to ensure any questions or concerns are answered. If you would like to see the Doctor again for a review, that is not a problem. Please send photos and your concerns to the following email address reviews@vistaclinic.com.au, and one of our team members will respond to you within 48 hours. 

 

 

If you have any questions, please do not hesitate to contact one of the team @ Vista Clinic

Can I get a GP consultation?

We are not a GP practice, however, some patients are regular and busy professionals, who don’t have time to see their regular GP. Therefore Dr Miller can look after regular patients, if needed, in the after hours (after 6 pm and weekends) basis.
Also, sometimes during cosmetic consultation, medical problem is diagnosed – such patients care will be according to usual Australian GP standards.

Is there parking available nearby?

Yes, there is plenty of street parking for up to 2 hours.

What is Dr Miller's level of training?

Dr Miller is a Specialist Medical Doctor and has practicing since 2002. To ensure comprehensive approach from different schools of Medicine, Dr Miller completed training in USA, Australia, Europe, Singapore. Fellow specialist of Australian College of Aesthetic Medicine.

What days do you take new patients?

Melbourne CBD Clinic appointment days are Monday, Wednesday and Thursday.

Bentleigh Clinic appointment days are Friday and Sunday.

How long will I have to wait before being seen?

Waiting times may depend on how many people are ahead of you in the queue and can vary throughout the day. While we try our best to be on time, sometimes there are unforseen circumstances and medical emergencies that are out of our control. We appreciate your understanding and looking forward to welcoming you at our clinic. If waiting time is expected to be too long – we will send you text upfront.

How much is a cosmetic procedure?

You can find prices in the Cost section of the website. Cosmetic consultation is free and no obligations. Skin, subcision, acne, weight loss and hair loss consult is $150, includes machines assessments, prescriptions and plan.

There are 10% discounts for regular patients. Also, Dr Miller is doing teaching for other doctors and medical practitioners, therefore there are regular opportunities to be a model for different cosmetic procedures for our patients.

How much are anti wrinkle injections?

Our prices are very reasonable because our doctor works for themselves. There is no middle man (like practice owner or business) between patient and doctor. Brand names in Australia are not allowed, but for approximate estimation you can refer to our Cost page – it starts from $4 per unit. Amount of units depends on how much bulk of your muscle. More bulk – more units needed. Doctor will discuss with you the amount of units for your particular situation.

What is Dr Miller peel?

We have our own lab with different formulas and concentrations. Dr Miller is trained to use the most appropriate peel for your particular skin and different for different areas of the face (for example, different peels for gentle skin under eyes and for pores in the nose and smokers’ lines around mouth).

What is PRP?

When doctor takes your own blood, separate the most active ingredients and growth factors and re-inject in areas which need to improve. Best results with PRP are seen for hair loss, aging skin and musculoskeletal problems.

What does comprehensive skin or hair consult include?

Comprehensive skin consult is exactly as it sounds – the experienced doctor will assess your medical history, examine, including specialised equipment like Skinoscope, Wood’s lamp, electronic dermatoscope or trichoscope, skin analysers, etc. Our clinic also has electronic microscope. 
If required, Doctor can send your swabs or arrange blood tests to determine underlying causes of your concern.