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FREQUENTLY ASKED QUESTIONS

 

Do you do video for 1st counsult and what to expect?

Individual approach is a best – our experienced cosmetic physician will personally consult each patient (no video due to lack of quality, no tests or diagnositcs machine could be used. Cosmetic procedures are not mandatory therefore not favorable ratio for risk/benefit to waive personal assessment and counsultation.

Video counsult bears many limitations, it was designed for not easy to get access to doctors communities –  when medical situations and that’s the only chance for sick patients to get help in such settings – therefore risk/benefit ratio for medical is reasonable. There is no emergency to get cosmetic procedures and risk/benefit ratio is unfavorable to waive accuracy and safety standards. 

After assessment of your face, anamnesis and if you have any bloods results ready with you (please, bring with you to the counsult), we will discuss the best options for you, costs, pros and cons, risks and potential alternatives.

We are proud to have no conflict of interest with any of the pharmaceutical companies and prescribe only in the best interest of the patient. Our doctor doesn’t accept points or re-reimbursement for using certain brands. 

How long does the filler last?

Latest MRI research and our own Ultrasound machine investigations at the clinic confirm that fillers last much longer than we initially thought  – in certain areas it’s been shown 10-12 years. Which explains why people with regular cosmetic injections tend to age better.
Clinically we usually advise to top up fillers every 6-15 months. However, individual differences vary a lot. For example, 1st filler tend to last less than consequent ones because hyaluronic acid is a natural moisturiser, which decreases with age. Therefore body tends to “dry it out” faster. Similar to how dry soil absorb water faster. For the same reason, filler will last shorter in conditions, which “dry out” our body (i.e., sun exposure, sauna, sport with excessive sweating, certain hormonal changes etc). 

Cosmetic treatments tend to have accumulative effect, similar to going to the gym. When regular maintenance, it has preventative and rejuvenation features, but when misused or excessive – can be harmful.  

What are most common downsides of filler?

Most common side effect is pain from injection (we use smaller than usual needles, and, if necessary, have number of other measurements – ice application, strong topical anaesthetic and, if indicated, local anaesthetic mixed with filler. Similar to what dentists do).
However, if someone is very nervous and sensitive to pain, it’s better not to do cosmetic procedures – it’s not mandatory and no need to cause stress without medical necessity.
Another common one is bruising due to high blood vessels concentration on the face. To minimise it, we use special equipment and can use less traumatizing techniques(commonly comes with compromise in how effective result would be) , but there are always chance. Please, don’t do filler prior to important event in case if bruising appeared.

Swelling is also expected, if minor, most people like it, but sometimes can be significant. In such case, please, let us know (text 0434780777 your photos and symptoms) and we will review what’s going on. There are ways to reduce swelling quicker. 

Rare and unlikely, but described in prescription information and more sinister side effects include potential for nerve damage, arterial obstruction, including to eyes (blindness), long terms granuloma (lumps) formation etc

How much filler is needed?

Similar to going to the gym – everyone’s standards and goals vary, as well as medical appropriateness. Doctor will discuss with you options and combinations of optimal treatments. 
In general, fillers are counted per 1 ml , which is a small amount ( in contrast – tea spoon is 5 ml). 

More information is available here in Fillers section

I’m afraid to look fake and freaky.

Our clinic philosophy to rather do less, but more step by step and enhancing own anatomy of the patient – that way it’s safer, looking more natural and prevents migration over time (although it’s always a possibility). Like the old art saying is”if job is done well, it should look natural, like no job done”.

Goal to make person look more refreshed and attractive on the scale 1-10. However, ageing is still going on on the background and overall result depends on which process is faster – rejuvenation with cosmetic improvement or natural ageing – therefore we focus holistically to improve overall health and ageing, as well as cosmetics itself. 

Genetically you are who we are and attempts to change it can lead to weird and unpredictable results over time. 

 

How to know what injections best suit me?

Personal counsult with an experienced practitioner who will provide options, pros and cons, expected outcomes and alternatives. More techniques your practitioner knows – more options.

From our experience, combination and regular continuing care provide the best outcome for most patients. 

If would prefer quick results and more intense – surgical procedures are more invasive with irreversible changes and higher risks, but provide faster and more results. 

How much does a consultation cost?

Due to AHPRA and TGA legislation, cosmetic clinics are prohibited from providing informed consent about expected prices online.

Options for your situation, costs will be discussed and all questions answered during the counsult. For regular patients who discuss with doctors expected treatments,  please, request from admin (text 0434780777) password and review at the Cost page. 

As part of being accepted into the clinic, all clients are asked to place a holding deposit of $75 to secure your position at any of practiitoners books. 

 

Initial consultations

 

The fee for the initial consultation is $250, which included a complete skin analysis and assessment with Dr. Miller. Procedures can also be done on the day but at additional costs. 

 

Please note the initial consult will be $75 (holding deposit) plus $250 – $325 in total. If you choose not to come back for future appointments, we will refund you the $75 or used towards any treatment or product on the day. The initial $250 fee to see the Dr. Miller is not refundable. 

 

Dr Jenny is $150 for initial counsult.

 

Cancellation 

 

We understand life sometimes get in the way, and you may need to cancel your appointment. We do ask to give forteen days’ notice. If the cancellation is less, the $75 will be used as a cancellation fee. If you would like to re-book, the $75 holding deposit will need to be paid again before any bookings can be made.

  

Bookings

 

If you are interested in making a booking, please call 0434780777 or email vistaclinicau@gmail.com. Our social media is not monitored so, please do not direct questions or booking enquiries there. With all bookings, please ensure you received a confirmation email or text message otherwise your booking has not been confirmed. 

 

Reviews/ Concerns

 

At Vista clinic, we pride ourselves on making sure you are happy with your results, and as such, we have a quality team in place to ensure any questions or concerns are answered. If you would like to see the Doctor again for a review, that is not a problem. Please send photos and your concerns to the following email address vistaclinicau@gmail.com, and one of our team members will respond to you. 

 

 

If you have any questions, please do not hesitate to contact one of the team @ Vista Clinic

Can I get a GP consultation?

We are not a “classic” GP practice, however, some patients are regular and busy professionals, who don’t have time to see their regular GP. Therefore Dr Miller can look after regular patients.
Also, sometimes during cosmetic consultation, medical problem is suspected or diagnosed – such patients care will be according to usual Australian GP standards.

Is there parking available nearby?

Yes, there is plenty of street parking for up to 2 hours. In the basement of our building (530 Little Collins st) we also have paid vallet parking

What is Dr Miller's level of training?

Dr. Miller is a specialist medical doctor who has been in practice since 2002.  She has sought advanced medical education and training internationally—completing programs in the USA, Europe, Singapore, Russia, and Australia —to ensure a well-rounded, evidence-based approach.

Her professional credentials include:

  • Fellow of the Australasian College of Aesthetic Medicine (FACAM / ACAM) 

  • Fellow of the Royal Australian College of General Practitioners (FRACGP) 

If you like, I can also provide a full biography (education, publications, etc.) for your site.

How long will I have to wait before being seen?

Waiting times may depend on how many people are ahead of you in the queue and can vary throughout the day. While we try our best to be on time, sometimes there are unforseen circumstances and medical emergencies that are out of our control. We appreciate your understanding and looking forward to welcoming you at our clinic. If waiting time is expected to be too long – we will send you text upfront.

What are criteria of Membership?

To qualify for membership, patients must meet the following requirements over a two-year period:

  • Be seen at least 4 times per year at the clinic

  • Demonstrate adherence to clinical recommendations

  • Have fewer than 2 cancelled appointments during that period

Membership eligibility is reviewed annually to ensure ongoing compliance.

How long will I have to wait before being seen?

Waiting times depend on how many patients are ahead of you and may fluctuate throughout the day. While we make every effort to stay on schedule, unexpected delays or medical emergencies sometimes occur beyond our control. We appreciate your patience and look forward to welcoming you.

If we anticipate a significant wait time, we will notify you by text in advance.

How long is the waiting list to see Vista Clinic' practitioners?

At Vista Clinic, we believe in the importance of ongoing continuity of care with the same specialist over many years. Research shows that long-term relationships between patients and a consistent practitioner—who understands the individual’s history, needs, and care plan—lead to the best outcomes.

We are not a high-volume or franchise operation; rather, we are a community-focused clinic. For this reason, we limit the number of new patient admissions, ensuring our existing patients receive the regular, attentive care they deserve. Because of this, we cannot guarantee when or if a new patient spot will become available.

If you have been referred by one of our regular patients, please let us know—along with your reasons for wanting priority status—so we can consider your placement on our waiting list.

I'm a Cosmetic Practitioner (Doctor or Nurse) - how can I learn from you?

We deeply value our role in the broader professional community and are committed to helping fellow practitioners grow and refine their skills.

What We Offer:

  • Individual, hands-on mentorship: One-on-one training tailored to your needs.

  • Clinic-based practical training: Join us onsite to learn the hands-on elements of practice.

  • Small group workshops: Hands-on sessions (up to 10 participants) focused on specific techniques.

  • Masterclasses with international experts: We regularly invite leading opinion-leaders from around the world to teach advanced topics at our clinic.

We only accept AHPRA registered practitioners in Australia.

If you’d like to express your interest, please contact us by text at 0434780777 or by email at vistaclinicau@gmail.com

What is Dr Miller peel?

Our “Dr Miller Peel” is a customized professional peel system developed in-house. We maintain our own lab and offer a variety of formulas at different strengths. Over years of clinical practice, we have refined combinations of active ingredients that deliver optimal results.

Each treatment is tailored: we select and blend the concentration and ingredient mix to suit different facial zones and individual skin needs. 
It is different for the professional peels we offer to our trainees. 

What is your skincare?

Our approach to skincare is rooted in long-term results, safety, and skin health. Because we treat a community of patients over many years, we focus on home skincare to do more than just offer quick gratification. It should:

  • Avoid exposure to harmful ingredients and toxins

  • Support and improve your skin’s microbiome balance

  • Enhance skin health over time (moisture balance, collagen integrity, structure, thickness, etc.)

  • Complement and amplify the benefits of in-clinic treatments

To achieve this, we have developed our own medical-grade formulations in our lab (under Vista Skin) that combine scientifically backed actives in optimal concentrations, designed to be safe for long-term use. Vista Clinic Australia

If you’d like to learn more about our products, their ingredients, and how they integrate into your treatment plan, you can explore further on our website.

What does comprehensive skin or hair consult include?

Every practitioner at Vista Clinic brings years of experience to your care. A Comprehensive Skin Consultation includes the following:

  • A detailed review of your medical history and skin concerns

  • A clinical examination supported by advanced diagnostic tools, such as Skinoscope, Wood’s lamp, electronic dermatoscope or trichoscope, and skin analyzers

  • Use of our in-clinic electronic microscope, if needed

  • If indicated, your practitioner may request swabs or blood tests to investigate underlying causes

  • Based on all findings, we create a tailored treatment plan—covering costs, benefits and risks, alternative options, trial product regimens, and anything else necessary to support your best outcome

If you’d like to prepare ahead of your visit, we can guide you on what to bring or think about