All information contained in this T&C was correct at the time of writing/sending, variations of information or pricing provided can change by the time of your appointment.
Treatments vary from individual to individual and our doctors/therapists may not be able to always treat you for what you have enquired/made a booking for. Before determining if you are suitable for the procedure and proceeding with medical treatments, our doctors and therapists must take a history, examine you and have a discussion, and assess whether they are comfortable with treating you.
Welcome to our website.
If you disagree with any part of these terms and conditions, please do not use our website.
The content of the pages of this website is for your general information and use only.
It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.
You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.
It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us.
This material includes, but is not limited to, the design, layout, look, appearance and graphics.
Reproduction is prohibited other than in accordance with Australian Copyright Law, which forms part of these terms and conditions.All trademarks reproduced in this website exclusive, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites.
These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of Victoria.
Cancellation fee applies to appointments that are cancelled with less than 24 hours’ notification. If your appointment is scheduled less than 24 hours before your appointment time, a cancellation fee does apply should you cancel the appointment. This is non-negotiable.
If time for appointments was blocked for missed/late cancellation appointment – clinic lost income and other people couldn’t take this time. Short appointment is $75 fee and long missed appointment (30 min) – $150.
Our clinic is a procedural medical clinic. Before your appointment, you have been advised to not bring children/minors into The VISTA Clinic Australia, as we do not have the facilities to supervise minors. Only the patient will be permitted into the consultation room. It is the responsibility of the patient to supervise any children/minors. The VISTA Clinic Australia will not take any responsibility should anything happen to an unsupervised child. If you bring a child to your appointment, you will not be allowed to have that appointment and you will be charged a fee for your appointment.
Procedure fees vary according to the individual characteristics of the patient, the practitioner performing the procedure, the products involved, technology involved etc. It is the client’s responsibility to be aware of the cost. Prices are on the clinic’s website. The prices on our website could be changed without notice. You are not obliged to go ahead with the procedure on the day should your budget not allow the cost or should you decide not to have a procedure done on the day. When consenting to the procedure, you are also consenting to paying for the procedure at the time of the procedure, A consultation fee is charged should you decide not to go ahead with the procedure.
Some procedures will require a 30% deposit. Should you cancel your appointment 2 weeks prior to your scheduled appointment, the 30% deposit is non refundable.
Payment at Time of Service:
You are responsible for ensuring that payment is made for your account by either cash, Eftpos or credit card payment. If for any reason your chosen method of payment is declined, we may enter into agreed bank transfer as agreed by informed written consent at the time of your appointment. If you default on paying your account, interest on overdue invoices shall accrue daily from the date of your treatment. This shall be calculated at a rate of 5% per calendar month and such interest shall compound monthly at this rate until any judgement or full payment of invoice is made. If you default on any agreed payment plan of any outstanding invoices, The VISTA Clinic Australia will be indemnified against any debt including legal costs, which include The VISTA Clinic Australia’s and your own solicitor, and any Debt Collection Agency costs. Procedures over $150 require pre-payments
Patients coming for a laser procedure should refrain from tanning, Spray tan/natural tan etc for at least four weeks before your procedure. A consultation fee will be applicable if the procedure will have to be postponed due to tanning or change in medical conditions( Cold sores etc.), medication (e.g Roaccutane etc.)
Suitability for treatment:
The VISTA Clinic Australia does not accept all patients for treatment. Some patients are unsuitable for the procedures performed at The VISTA Clinic Australia. The VISTA Clinic Australia reserves the right to decline or cancel further management of any patient if in the clinical opinion of the medical practitioner the patient is unsuited for further care. In the circumstance that The VISTA Clinic Australia would like to cease the care of our patients, we will refer the patient to another clinic. The VISTA Clinic Australia offers no guarantee or warranty that any procedure will benefit the patient or have guaranteed outcomes. As a patient at The VISTA Clinic Australia, you acknowledge that there is no guarantee of results for any procedure. Whilst every effort is made to achieve desired outcomes you as the patient understand that these are not guaranteed. Satisfaction rates of all medical procedures performed at The VISTA Clinic Australia are high.
As there is no guarantee with medical procedures it is essential that the patient understands procedures are not an exact science. Every human body is different and may react differently. Whatever the outcome, the product and or service has been provided, and it is therefore not possible for The VISTA Clinic Australia or the consulting doctor/therapist to refund Procedure Fees. This is non-negotiable. The VISTA Clinic Australia will make every reasonable effort to achieve the aesthetic outcome the patient requests, however no guarantees are offered in relation to the effects of any procedure performed.
Credit Card Levy:
Payments made by credit card will incur the current credit card surcharge at time of payment.
Doctors/ Therapist Running late
At the VISTA Clinic Australia, we try to be on time for your appointment. All our doctors and therapists dedicate a good amount of time when seeing our clients . Sometimes the doctors or therapists will be behind schedule due to a number of factors. When making an appointment, please take into consideration that your doctor/therapist could be running behind schedule. If you decide to leave the clinic before your doctor/therapist consult with you, due to the fact that your doctor/therapist is behind schedule, the clinic has the discretion not to book you in for future appointments.
It is the patients responsibility to inform the VISTA Clinic Australia when there is a change in their medical history (eg pregnancy, cold sores etc) and medication (e.g roaccutane etc). Should you come on the day of your appointment and the practitioner is unable to perform the procedure due to your medical condition or medications, a consultation fee will be applicable.
In the unlikely event of an unforeseen emergency involving the care of the patient, the patient will be evacuated to a hospital at the discretion of attending paramedics. All costs relating to the transfer and care of the patient remain the responsibility of the patient. Please advise your treating practitioner of any procedures, medication either oral or topical that you are currently or have recently taken or used.
Review of procedure
Review of procedures are done at four weeks or eight weeks after the procedure depending on the procedure, except in the case of cosmetic emergencies, for example vascular occlusion or infection.. Assymetry, typical post treatment swelling, lumpiness etc. will not be reviewed for at least four weeks. Unless there are signs of infections or other serious complications, no reviews will take place before the four or eight-week review time frame. It is your responsibility to inform the clinic if there are any signs of serious complications.
Hyalase/Dissolving of Dermal fillers
In case of medical emergency or medical complications, hyalase dissolving of dermal fillers is performed at cost of the clinic.
Should the patient request to dissolve any dermal fillers performed at the VISTA Clinic Australia, a minimum of four weeks after the procedure is required before assessment, and the cost of dissolving the dermal filler is approximately $350 per treatment. You may require approximately three sessions. Each session will cost approximately $350. Our doctors / nurses reserve the right to decline the treatment of hyalase if they think it is unsafe or not in the patient’s best interest or if they wish to cease the practitioner patient relationship. In this case, The VISTA Clinic Australia will refer the patient to another clinic for further treatment.
Every patient will have photography prior to their initial consultation. In making an appointment at the clinic, patients are consenting to this part of the normal procedure of the clinic. Photographs will also be taken again when advised by the doctor/therapist.
In consideration for all patients, if a patient arrives late to their appointment, the doctor/therapist reserves the right to not see the patient on that day. In this case, you will be charged a cancellation fee.
Ceasing the clinic/patient relationship
VISTA Clinic Australia doctors and therapists reserve the right to cease the clinic /patient relationship at any time. In this case, the patient will be offered alternative doctors/therapists/clinic to continue their treatments.
All humans are asymmetrical. Our doctors/therapists will do our best to improve on this. All corrections of asymmetry post treatment are at the cost of the patient. The VISTA Clinic Australia does not offer any complimentary treatments in the case of asymmetry.
Communications with the Clinic
All written correspondence to our clinic and the practitioners should be via our email firstname.lastname@example.org or via contact form of the website. Messages sent via Instagram (@vistaclinicaustralia etc ), Facebook or Skype, are not monitored or answered. Please do not send queries to these accounts, as they will not be answered.
Roles within the Clinic
Doctors, nurses and therapists has clinical role in the practice. Patient-related matters are manager by the patient manager. Practice management related matters are looked after by the practice manager.
Racism, hate speech, threats and cyberbullying
Racism, hate speech, threats and cyberbullying will not be tolerated by our clinic. The VISTA Clinic Australia staff reserve the right to cease the clinic/patient relationship immediately should a patient or a proxy of a patient not adhere to this policy.
Get In Touch
Phone: + 61 (0) 434 780 777
Fax: +61 (03) 9978 9484
Business Hours: By appointment. Monday, Tuesday, Thursday, Friday, Saturday.
Flexible hours, including Sundays and holidays - for VIP.
Address: Suit 415, Level 4,
The Exchange Tower
530 Little Collins St Melbourne 3000 VIC Australia
Main Entrance to the Exchange Tower from the Little Collins St or via coffee shops lane, then via lifts - to level 4.
* Melbourne architects have sense of humor! - 530 Collins and 530 Little Collins are across the road - you need a Little Collins one with the sign "The exchange Tower"
Chocolates/spring water and comfortable chairs on a waiting area.
We are flexible with hours for our regular loyal patients - please, contact reception or book appointment while at the practice.
Looking forward to see you!